These Terms of Use ("Terms") govern your use of Wondergate's website, the Wondergate mobile application, our ticketing and merchandise services, and any related products or services we provide (collectively, the "Services").
By using the Services, creating an account, or purchasing a ticket, pass, or product, you agree to these Terms. If you do not agree, do not use the Services.
Wondergate is operated by Wondergate LLC, a California limited liability company headquartered in San Diego.
References to "Wondergate," "we," "us," or "our" mean Wondergate LLC and its affiliated brands and services.
The Services are intended only for individuals who are at least 21 years of age and able to form a binding contract under applicable law.
By using the Services, you represent and warrant that you meet these requirements.
Wondergate may verify age at event entry by checking a valid government-issued photo ID. Failure to provide valid identification may result in refusal of entry without refund.
You may maintain only one account per person.
You are responsible for:
Wondergate is not responsible for unauthorized access resulting from your failure to secure your account credentials.
We reserve the right to suspend or terminate accounts associated with:
Ticket sales through Wondergate are processed by Stripe or other authorized payment providers.
By submitting payment information, you authorize Wondergate to charge the listed purchase amount, including applicable taxes and fees.
Upon successful purchase:
Events may offer multiple ticket tiers, including but not limited to:
Any tier-specific benefits or restrictions displayed at checkout or on the event page are considered part of the purchase agreement and may not be modified after purchase.
Certain events may include:
Access codes are personal, non-transferable, and may not be publicly distributed.
Wondergate reserves the right to cancel purchases associated with leaked, abused, or unauthorized access codes.
All ticket sales are final and non-refundable unless otherwise stated.
Exceptions:
If a rescheduled event offers refunds, refund requests must be submitted within the stated request period.
Per-event refund policies displayed at the time of purchase take precedence where applicable.
Wondergate tickets are intended for personal use only.
Unauthorized resale, automated purchasing, scalping, or resale above face value may result in:
Wondergate is not responsible for:
Where permitted, ticket holders may transfer tickets privately by sharing the ticket QR code or approved transfer method. Entry remains subject to valid identification and event rules.
If you lose access to your ticket, you may retrieve it through your Wondergate account or the Wondergate app.
For security reasons, Wondergate may require verification before assisting with ticket recovery.
Certain Wondergate events may be distributed or sold through third-party ticketing partners including DICE, Resident Advisor, and Fourvenues.
For purchases made through those platforms:
Wondergate is not responsible for technical, billing, or platform-related issues originating from third-party ticketing providers.
Multi-event passes ("Passes") are prepaid admissions valid only for the eligible events, dates, and tiers listed at purchase.
Unless otherwise stated:
Once a pass redemption is confirmed for a specific event, that redemption is final.
Merchandise orders are processed and shipped from San Diego.
Estimated processing and shipping times are provided at checkout but are not guaranteed.
Risk of loss transfers to you upon delivery to the shipping carrier.
Eligible apparel and accessories may be returned within 30 days of delivery if:
Items marked "Final Sale" are not eligible for return.
To request a return, contact info@wondergate.com.
Please inspect merchandise upon arrival.
Claims regarding damaged items, missing items, or incorrect shipments must be reported within 14 days of delivery.
By opting into SMS communications, you consent to receive recurring automated text messages from Wondergate, including:
Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.
Reply STOP to unsubscribe or HELP for assistance.
SMS communications may be delivered using providers including Twilio and Laylo.
By attending a Wondergate event, you agree to:
Prohibited conduct includes:
Violation of these rules may result in removal from the event without refund and possible suspension from future events.
Wondergate is committed to maintaining safe and respectful environments.
Harassment or discrimination based on protected characteristics — including race, ethnicity, gender, gender identity, sexual orientation, disability, religion, or age — may result in immediate removal and permanent banning from Wondergate events and services.
All content and materials available through the Services — including logos, artwork, graphics, text, video, software, branding, and design — are owned by Wondergate or its licensors and protected by intellectual property laws.
You are granted a limited, revocable, non-transferable license for personal, non-commercial use only.
You may not reproduce, modify, distribute, sell, or exploit any portion of the Services without prior written permission.
By attending a live event, you voluntarily assume the inherent risks associated with crowded environments, loud audio, lighting effects, and live entertainment.
Wondergate is not responsible for:
The Services are provided "as is" and "as available."
To the maximum extent permitted by law, Wondergate disclaims all warranties, express or implied, including warranties of:
To the fullest extent permitted by law, Wondergate's total liability arising out of or relating to the Services will not exceed the amount paid by you for the applicable ticket, pass, or product.
Wondergate will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits or data loss.
You agree to indemnify and hold harmless Wondergate and its affiliates, employees, contractors, artists, partners, and representatives from claims or damages arising from:
Wondergate is not responsible for delays, cancellations, or failures caused by events beyond our reasonable control, including:
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Any legal dispute relating to the Services must be brought exclusively in the courts located in San Diego.
Before filing legal action, you agree to first contact info@wondergate.com and attempt informal resolution.
If a dispute cannot be resolved within 60 days, either party may pursue legal remedies in the courts described above.
Wondergate may update these Terms periodically. Updated Terms will be posted on this page.
Continued use of the Services after revised Terms become effective constitutes acceptance of the updated Terms.
If any provision of these Terms is found unenforceable, the remaining provisions will remain fully enforceable.
These Terms, together with the Privacy Policy and any event-specific rules or policies, constitute the complete agreement between you and Wondergate regarding the Services.
Wondergate San Diego info@wondergate.com
